skip to main content

                                  Software Support Contacts

                                  Applied's Software Support

                                  We offer a wide range of software support programs as well as customer education to ensure the highest level of performance and maximum return on investment on our software products. Customers enrolled in an Applied maintenance program have access to our full service global support and qualified product experts who can quickly troubleshoot software issues or answer questions regarding specific product features and functionality. In addition, from the software portal, maintenance customers can receive the latest upgrades, enhancements and patches for any product under a current maintenance contract.

                                  Our customer education offers goal-based, hands-on instruction to provide you with a complete understanding of Applied Materials products. Training classes range from an overview level curriculum to in-depth product functionality. To maximize training effectiveness, we offer flexible training options including classroom setting, on-site at the customer’s facility, or in the lab at Applied’s state-of-the-art learning facilities.

                                  For additional assistance, please select your region for your local support center contact information.

                                  North America

                                  Hours: 7:00 AM – 6:00 PM Mountain Time

                                  Product
                                  Email Contact
                                  Voice Contact

                                  300works
                                  300works_support@amat.com
                                  978-795-8011

                                  Activity Manager
                                  apf_support@amat.com
                                  801-736-3300

                                  APF RTD/Reporter
                                  apf_support@amat.com
                                  801-736-3300

                                  AutoMod
                                  automod_support@amat.com
                                  801-736-3300

                                  AutoSched AP
                                  autoschedap_support@amat.com
                                  801-736-3300

                                  CELLworks
                                  cellworks_support@amat.com
                                  978-795-8011

                                  CLASS MCS 5
                                  classmcs5_support@amat.com
                                  801-736-3300

                                  E3 Platform / FDC / R2R
                                  e3_support@amat.com
                                  408-563-7798

                                  FAB300
                                  9:00 AM - 6:00 PM PT
                                  crc_fab300@amat.com
                                  For FAB-down situations, Platinum customers should use the contact number given by Support

                                  FACTORYworks
                                  factoryworks_support@amat.com
                                  978-795-8011

                                  iDurables
                                  factoryworks_support@amat.com
                                  978-795-8011

                                  OCAPS
                                  factoryworks_support@amat.com
                                  978-795-8011

                                  Patterns
                                  patterns_support@amat.com
                                  978-394-7725

                                  PROMIS
                                  8:00 AM - 8:00 PM ET
                                  promis_support@amat.com
                                  800-784-6778

                                  Sentinel
                                  sentinel_support@amat.com
                                  408-563-7798

                                  SPACE
                                  space_support@amat.com
                                  978-795-8011

                                  STATIONworks
                                  stationworks_support@amat.com
                                  978-795-8011

                                  WinSECS
                                  winsecs_support@amat.com
                                  978-795-8011

                                  Xsite
                                  xsite_support@amat.com
                                  978-795-8011

                                   

                                  Europe

                                  China

                                  Japan

                                  Korea

                                  South East Asia

                                  Taiwan

                                  亚洲免费国产在线日韩